Patient Information
New Patient Resources
Welcome to Virginia Urology. Here's what to gather, complete, and expect before you walk into your first appointment.
Welcome to Virginia Urology!
We would like to take this opportunity to welcome you to Virginia Urology and thank you for choosing our organization for your urologic needs. Please take time to read the information below to prepare for your first appointment at one of our offices.
We are constantly striving to make our offices more efficient. You will receive an email or text message from Athena Health, our patient information system, where you will need to complete your registration forms prior to your appointment. We will be able to assist you more efficiently when you arrive at our office by doing this.
What you will need
Prepare for your visit
Four quick steps to help you arrive ready and confident for your first appointment.
Review Your Information
Watch for an email or text from Athena Health, our patient registration system, after you schedule your appointment.
Complete Your Forms
Finish your registration and health history forms online at least 2 days before your visit.
Verify Your Insurance
Check our insurance participation list and confirm whether your plan requires a referral or co-pay.
Arrive 15 Minutes Early
Give yourself time to check in, ask questions, and provide a urine sample if needed.
Day of Checklist
What to bring. Please remember the following items for your first appointment:
- Complete and submit registration and history forms online 2 days prior.
- Please bring your photo ID, insurance cards, and list of current medications. If your insurance requires a referral or co-pay, please bring them with you.
- If you have any x-rays, medical records, lab results or other pertinent medical history, please bring that with you.
- You may need to provide a urine sample as part of your exam, so do not empty your bladder before seeing the nurse.
- Please inform the office if you have ever served in the U.S. Military and/or if you are enrolled in the VLER (Virtual Lifetime Electronic Record) program sponsored by the Department of Defense. To learn more and enroll in the VLER program, please visit the following site www.richmond.va.gov and under “Resources” at the bottom of the page click on the Virtual Lifetime Electronic Record link.
Resources For Your Visit
Forms & Insurance
Download and complete these forms before your first visit, and verify that we participate with your insurance plan. Completing everything ahead of time means less paperwork in the waiting room and more time with your provider.
Patient Forms & Information
- Medical Records Release Form
- Scan to Request Medical Records
- Notice of Privacy Practices
- FMLA/Disability
- Scan to Request FMLA/Disability
- Medicopy Disability Authorization
- Notice of Privacy Practices – Office
- Notice of Privacy Practices – Surgery Center
- Patient Bill of Rights & Responsibilities – Office
- Patient Bill of Rights & Responsibilities – Surgery Center
Insurance & Financial Information
Insurance participation and coverage vary by specific plan and network. We recommend contacting your insurance provider or our office prior to your appointment to confirm eligibility and benefits. Need Help? Call Patient Accounting at 804-287-1030 or email us at [email protected] for assistance.
New Patient FAQ
Common Questions
Answers to the questions we hear most from first-time patients. If you don’t see yours here, give us a call at 804-330-9105 and we’ll be happy to help.
Some insurance plans require a referral from your primary care provider. Check with your insurance company before your visit, and bring the referral with you if your plan requires one.
Bring your photo ID, insurance cards, and a list of your current medications. If you have any x-rays, medical records, or lab results related to your visit, bring those as well.
After you schedule, you will receive an email or text message from Phreesia, our patient registration system. Complete your forms online at least 2 days before your appointment so check-in goes quickly.
Policies
Policies & Legal Notices
As required by law, we are providing you a copy of our Notice of Privacy Practices. We do not require you to print this information; however, what is required is that we have on file your written acknowledgment of receiving this information. Please review this information prior to signing the acknowledgment form.